FAQ

Do you have questions? We have answers.

We’re here to answer any of your questions at any time. If you do not find the answer to a question you may have, give us a call at 330-759-9722. We are always available to clarify the services provided, costs involved, and coverage options.CareBuilders at Home Mahoning Valley has partnered with Windsor House, Inc who has been serving the area for over 55 years.

CAN YOU TAKE MY LOVED ONE TO HIS/HER DOCTORS APPOINTMENTS, GROCERY SHOPPING OR SOCIAL OUTINGS?

Yes, we can take our clients to their appointments in their own private vehicle or we can take them in our caregiver’s vehicle. There is an extra mileage charge if our caregiver uses his or her own vehicle. Our caregivers all have their own auto insurance and are bonded by CareBuilders at Home.

DO I HAVE TO BE HOME-BOUND TO QUALIFY FOR THIS SERVICE?

No, you do not have to be homebound to receive our services.

DO YOU HAVE BOTH HOURLY AND DAILY RATES FOR CAREGIVING SERVICES?

Yes, we have an hourly rate and a live-in daily rate based on the needs of the client.

DO YOU WORK WITH LONG TERM CARE INSURANCE COMPANIES?

Yes, we work with many different long-term care insurance companies and would be glad to contact yours to see what type of documentation they require in order to cover our services.

DOES MEDICARE PAY FOR THIS TYPE OF SERVICE?

No, unfortunately, Medicare does not pay for non-medical provider services at this time.

DOES PRIVATE INSURANCE PAY FOR THIS TYPE OF SERVICE?

Some private insurance companies do pay for this service. Check with your individual insurance company to see if they cover this type of service.

IS IT MY RESPONSIBILITY TO HANDLE MY CAREGIVERS TAXES, INSURANCE AND BONDING?

No, our rate consists of our caregiver’s wages, payroll taxes, benefits, federal and state unemployment insurance, workers compensation insurance, and professional and general liability insurance. No money is ever exchanged between our clients and our caregivers.

WHAT ARE THE RESTRICTIONS ON HELPING MY LOVED ONE WITH THEIR MEDICATIONS?

As a non-medical home care provider we are only allowed to provide medication reminders after the medications are set up in pill boxes by the family, home care or hospice company.